Entertainment is only enjoyable when it's in control. tv99 wants your gaming experience to stay positive — which is why we offer a range of responsible gaming tools and support.
Online betting and casino games are a form of entertainment — not a guaranteed source of income. tv99 always keeps this in mind and wants you to as well. Responsible gaming means enjoying it as entertainment, not letting it become a source of financial or emotional distress.
Many people in Bangladesh start online gaming for entertainment, but without staying mindful, it can gradually become a habit. tv99 wants to get ahead of that — because your well-being matters more to us than profit.
On this page, you'll learn how to use tv99's responsible gaming tools, recognize the signs of gambling addiction, and find help when you need it.
"We want you to come to tv99 with a smile and leave satisfied — not with financial stress or mental strain. That's the heart of our responsible gaming message."
— tv99 Responsible Gaming TeamWins and losses are both a normal part of Sports Betting and casino games. Chasing losses by placing bigger bets to try to win back money is a warning sign.
Using these tools is your right. Enable them anytime through your profile settings or by contacting support.
Set your own daily, weekly, or monthly deposit limit. Once set, limits cannot be increased for 24 hours — but can be lowered at any time, effective immediately.
In Profile SettingsSet your own limit on how much you can lose within a given time period before betting is paused. It's the most effective way to stay within your budget.
Through SupportSet a daily limit on how long you play. Once the time is up, you'll get an automatic reminder — and can choose to end your session.
In Profile SettingsPause login and betting on your account for anywhere from 24 hours to 30 days. Once activated, the account cannot be reactivated until the period ends.
Through SupportRequest to exclude yourself from tv99 for anywhere from 3 months to permanently. Once activated, your account will not be reopened for any reason until the exclusion period has ended.
Contact SupportDuring long or extended play sessions, tv99 automatically displays pop-up messages to remind you how long you've been playing and how much you've spent.
AutomaticSet a safe budget for yourself in just a few steps. Once it's in place, you'll be held to that limit automatically.
Log in to your account on the website or app.
Click the profile icon in the top right corner and go to "Security & Limits."
Daily, weekly, or monthly — choose whichever fits your budget best.
Enter the amount and click the "Save" button. The limit will take effect after OTP verification.
A confirmation will be sent via email and in-app. Decreasing your limit takes effect immediately; increasing it requires a 24-hour waiting period.
If you feel you need to step away from gaming, tv99 respects that decision and is here to help.
Self-exclusion is a serious decision. Once activated, it cannot be reversed before the chosen period ends — this is in place for your own protection.
Email support@tv99.fun with the subject "Self-Exclusion Request" and mention how long you'd like it to last.
Connect with tv99 Live Chat and let the responsible gaming team know — they're available 24/7.
3 months, 6 months, 1 year, or permanently — choose what works for you.
Your account will be closed within 2 hours of your request. If urgent, it can be done instantly.
If you notice any of these signs in yourself, please seek help. It's not a weakness — it's awareness.
To recover lost money Placing large bets repeatedly.
Have you tried to quit gaming but Can't।
From family or friends Hiding your gaming।
For gaming Borrowing money to play or cutting into essential expenses.
Without gaming Restless or irritable feels like.
Work, studies, or family time than gaming matters more Feels like.
More than before Too much time and money Spending money but no longer enjoying it.
Due to gaming Sleep, appetite, or mood is being affected regularly.
If you notice any of the signs above, reach out to tv99 support: support@tv99.fun — We're here to talk, not to judge.
Be honest with yourself. If most of your answers are "Yes," it may be time to take a break.
Tv99 goes beyond just providing tools — we're building a culture where safe gaming is the norm.
Age is verified at registration and payment. If a minor is identified, immediate action is taken.
Tv99 automatically detects unusual betting patterns and alerts the member concerned.
Members receive responsible gaming information and tips every month.
Our customer support team has received specialized training in responsible gaming.
Tv99 never promotes gaming as "easy money" or a "guaranteed win."
For serious signs of addiction, tv99 can help connect you with professional counselling services.
Before every visit to tv99, remind yourself — this is entertainment, not a solution to financial problems. Build a few simple habits for responsible play:
Join tv99 and enjoy Bangladesh's safest gaming environment. Use our responsible gaming tools to set your own limits and stay in control.