All your answers in one place

Tv99 FAQ — Frequently asked questions with detailed answers

From password resets and withdrawal timelines to bonus terms and the registration process — everything you need to know about tv99 is right here, in Bengali.

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Forgetting your password happens — resetting it on tv99 is just a 3-step process:

1
Go to the tv99 login page and "Forgot your password?" Click the link.
2
Provided at the time of registration Mobile number or email and tap the "Send Reset Link" button. A reset link will be sent to you via SMS or email within seconds.
3
by clicking the link New password Set it. Your password must be at least 8 characters long, and should include at least one uppercase letter and one number.
Tips

Reset link 15 minutes remains valid until the specified time. If unused, request a new one. If both your mobile number and email have changed, write directly to support@tv99.fun.

After logging in to tv99, all records are accessible in two separate sections:

🎯
Betting record: After logging in, click your name in the top-right corner → "Betting History" or go to the "My Bets" section. There you'll find the date, game name, bet amount, odds, and result for every wager. You can also filter by date.
💳
Transaction History: From the same profile menu "Transaction History" or open "Transaction History". Here you'll find all records of deposits, withdrawals, and bonuses — each entry shows the date, amount, and status.
📱
When using the mobile app, tap the bottom menu bar "History" Tap the icon to view all your records.

The registration process is very simple and usually takes Under 2 minutes is required. The information needed includes:

Full name — Enter your full name exactly as it appears on your NID, as it will be verified during KYC.
Mobile number — an active Bangladeshi number where you can receive your OTP.
Email address — provide an email address you check regularly.
Date of birth — you must be at least 18 years must be met.
Password — Choose a strong password of at least 8 characters.

KYC verification (NID and selfie) must be submitted before your first withdrawal — it is not required at registration and can be completed at any time.

The minimum bet amount at tv99 varies by category:

🏏
Sports Betting (cricket, football, etc.): Minimum amount is typically ৳50 bets can be placed. The same limits apply to live betting.
🎰
Live Casino (Baccarat, Roulette, Blackjack): varies by table — some tables offer ৳100, while certain VIP tables have a higher minimum.
🎡
Slots: In most slots ৳20 onwards. Some premium slots may require a slightly higher amount.

If you're new, it's best to start with smaller amounts — as you gain experience, you'll naturally figure out the right bet size for each game.

Understanding the bonus rollover (playthrough) requirement is important — misunderstanding it can lead to issues when withdrawing:

📌
For the welcome bonus: Total deposit and bonus amount 18x You must wager the bonus before withdrawing. Example: if you deposit ৳1,000 and receive a ৳1,500 bonus, the total of ৳2,500 × 18 = ৳45,000 must be wagered.
📌
Weekly cashback: Cashback bonuses typically 3x Rollover requirement — surprisingly simple.
📌
Which bets count: The minimum bet for Sports Betting is 1.80 oddsbets are counted. For casino games, slots typically count at 100%, while baccarat or roulette may count at only 20–30%.
Keep in mind

Each bonus may have its own terms — visit the latest promotions page and read the details before claiming any bonus.

More on winnings and withdrawals:

🏆
Winnings credited to balance: As soon as the match or game ends Instantly credited to your balance. For Live Casino and slots, it will reflect once the game round ends.
💸
Mobile Pay/Nagad/Rocket withdrawal: Usually 5–30 minutes. During peak hours (10 PM–12 AM), it may take up to 1 hour.
💸
Cryptocurrency withdrawal: Depends on your network — usually 15 minutes to 1 hour।
⚠️
Without KYC verification: KYC is required for your first withdrawal — NID and selfie verification usually 2–6 hours is completed.

Tv99's withdrawal policy is the most straightforward of any platform in Bangladesh — no hidden fees:

✅
Withdrawal fee: tv99 itself No fees charged. However, mobile banking providers (Mobile Pay, Nagad) may deduct their own service charges — this is outside tv99's control.
📊
Minimum withdrawal: ৳500 (Mobile Pay, Nagad, Rocket).
📊
Maximum daily withdrawal: For regular members ৳50,000 and above. Higher limits apply for VIP members.
📊
Crypto withdrawal: minimum equivalent $10 and no daily limit (for verified accounts).
Tips for faster withdrawals

Complete your KYC in advance and use the same payment method you deposited with — this speeds up the verification process.

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Still need help?

Our support team is available 24/7 to assist you in Bangla.

Live Chat
Avg. response time: 2 minutes
support@tv99.fun
Average response time: 1–2 hours
Help Page

Why tv99 is always ready to help

No question should go unasked — tv99 believes in full transparency.

Full support in Bengali

Tv99's entire support system is in Bengali — live chat, email, and FAQ. No knowledge of English required.

Active 24/7

Even at 2 AM, tv99's support team is on standby. Reach out via live chat anytime — average response time is just 2 minutes.

Clear terms & conditions

Bonus terms, withdrawal limits, and rollover requirements — all clearly explained in Bengali. No hidden conditions.

Fast email response

Emailing support@tv99.fun typically gets a response within 1–2 hours. For complex issues, a detailed solution will be sent to you via email.

Detailed guide

Beyond just FAQs — tv99 has created detailed, dedicated guides in Bengali for every game, payment method, and bonus.

App notifications

Download the app to receive push notifications for issue resolutions, withdrawal confirmations, and more — so you never miss an update.


Still have questions? Get help directly

If you can't find your answer in the FAQ, don't worry — tv99's support team is always ready to help in Bangla.

💬
Live Chat

Click the chat icon at the bottom-right corner of the site. Average response time is just 2 minutes. Feel free to chat in Bengali.

📧
Email support

Email us at support@tv99.fun. Include a description of the issue and a screenshot for a faster resolution. Replies typically arrive within 1–2 hours.

📱
In-app support

Send a ticket directly from the "Help" section in the tv99 app. Downloading the app makes getting support even easier.

Got your answers? Now let's play

New to tv99? Register now and claim your 150% welcome bonus. Already a member? Log in and check today's offers.

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