If a match on tv99 is interrupted or cancelled mid-way, what happens to bets already placed?

If a match is cancelled or abandoned, tv99's rules generally provide for a refund of stakes — though the exact outcome may vary by situation. In cricket, if more than 50% of the scheduled overs have been completed before the match is called off, the result may be determined using the Duckworth-Lewis method. If the match ends before 50% of overs are bowled, all bets are void and stakes are returned. In football, if 90 minutes are not completed, most markets are typically voided. For live betting, decisions on abandoned matches are based on the score and conditions at the time of stoppage. In all cases, tv99's decision is final. Visit the Betting Rules page for full details.

How do I enable two-factor authentication on my tv99 account — and is it really necessary?

Yes, enabling two-factor authentication (2FA) is strongly recommended — especially if your account holds a balance. To set it up: log in to tv99, go to your profile settings, and look for the "Security" option. There you'll find the button to enable "Two-Factor Authentication." An OTP will be sent to your registered mobile number — use it to confirm. From that point on, any login from a new device or location will require an OTP. With 2FA active, even if someone knows your password, they cannot access your account without your phone. Biometric login on the tv99 app is also part of this security layer — keep that enabled too.

tv99 | Privacy Policy — Your Data, Handled With Care

Introduction & Scope

Section 1

The tv99 Privacy Policy is written to keep you informed about what data we collect when you use the tv99.fun website or mobile app, how we use it, and how we keep it secure.

This policy applies to all tv99 services — including the website, mobile app, customer support channels, and email communications. Continued use of the service means you agree to this privacy policy.

If this policy changes, tv99 will notify you via your registered email and in-app notifications. Continued use of the service after any update constitutes acceptance of the revised policy.

What Data We Collect

Section 2

Tv99 collects information in two ways — what you provide directly, and what is gathered automatically through your usage patterns.

Information you provide directly:

Name, date of birth & gender (collected at registration)
Mobile number & email address
National ID number and selfie (for KYC verification)
Payment account name (for ownership verification — account number is not stored)
Messages and information submitted to customer support

Automatically Collected Information:

IP Address & Device Type
Browser & operating system information
Log of pages visited and time spent on the site
Transaction history (amount, time & method)
Gameplay & Betting Activity Data

Purpose & Reason for Data Use

Section 3

Tv99 uses your information only for legitimate and necessary purposes. Each purpose is explained separately below:

Account Management: Your information is used for account registration, login, and profile management.
Identity Verification (KYC): Identity verification is conducted to prevent fraud and meet legal obligations.
Payment processing: To process deposits and withdrawals securely.
Customer Support: To resolve your issues quickly and accurately.
Security monitoring: Prevention of suspicious activity, fraud, and account compromise.
Personalized Experience: Showing game recommendations and promotions tailored to your preferences.
Legal Compliance: To meet applicable legal and regulatory requirements.

Good to Know

Tv99 never shares your data with third parties for marketing or advertising purposes. Your information is used solely for the legitimate purposes outlined above.

Data Sharing Policy

Section 4

Tv99 believes it is important to be transparent about who your data may and may not be shared with outside our platform.

Data is never shared: Your information is never shared with advertising companies, data brokers, or third-party marketers.

Data may be shared — only in these cases:

Payment Processors: Only the information required to complete a transaction is shared with the Mobile Pay/Nagad/Rocket payment gateway.
KYC verification service: Documents may be shared with an approved partner for identity verification purposes.
Law enforcement agencies: Information may be required to be disclosed under a court order or legal obligation.
Company acquisition: In the event of a change in tv99's business ownership, your data may transfer to the new owner — however, this policy will continue to apply.

When third parties process data on behalf of tv99, they are required to act solely on tv99's instructions and may not use the data for their own purposes.

Technical Data Security Measures

Section 5

Tv99 uses industry-standard technology and practices to protect your data. Below are our core security layers:

Transfer-level protection: All data transmissions use TLS 1.3 and 128-bit SSL encryption.
Storage Encryption: Stored sensitive data is protected with AES-256 encryption.
Access control: Only authorized team members can access specific data — and all access is logged.
Firewall & DDoS Protection: Server-level attack prevention measures are actively in place.
Regular Security Audits: Independent third-party security experts regularly audit tv99's systems.
Two-factor authentication (2FA): Two-factor authentication is supported for login and sensitive account activities.

One honest note — no one can guarantee 100% security on the internet. That's why keeping your password strong and confidential is just as important.

Cookies & tracking technologies

Section 6

Tv99 uses cookies to make the website and app easier to use and more personalised. Cookies are small text files stored on your device.

Types of cookies we use:

Essential Cookies: Used to maintain login sessions and ensure security — these cannot be disabled.
Functional cookies: To remember your language preference, theme, and other settings.
Analytics Cookies: Collection of anonymized statistics to monitor and understand site performance.

You can manage or clear cookies through your browser settings. However, disabling certain essential cookies may cause parts of the site to function incorrectly.

Data retention periods

Section 7

Tv99 does not retain data longer than necessary. Retention periods vary depending on the type of data:

Account information: For as long as your account is active, and for 5 years after closure (for legal purposes).
KYC documents: 7 years from the date of verification.
Transaction Records: 7 years (financial regulatory requirement).
Support Conversations: 3 years.
Log Files: 12 months.
Cookie data: At end of session or after a maximum of 1 year.

Once the retention period expires, data is securely deleted or anonymised. You may request early deletion at any time — however, some data may need to be retained due to legal obligations.

Your Data Rights

Section 8

Tv99 respects your data rights. You may exercise any of the following rights by contacting our support team:

Protection of Minor Users

Section 9

Tv99's services are intended for users aged 18 and above only. We do not knowingly collect data from minors.

If a minor's account is identified, it will be suspended immediately and all collected data will be deleted. If a parent or guardian believes their child has registered on tv99, please contact us support@tv99.fun— and we will act promptly.

Parental request

If there are minors in your household, keep your tv99 login credentials secure and set up an app lock on your device.

Privacy Contact

Section 10

For any questions about our privacy policy, data deletion requests, or complaints, please contact us:

Email: support@tv99.fun
Response time: Within a maximum of 72 business hours
Language: Ask in Bangla, get answers in Bangla

Before processing a privacy request, we need to verify your identity — to ensure information is only provided to the right person.

Data Type	Collected?	Shared with Third Parties?	Encrypted?	Retention Period
Name & date of birth	Yes	No	Yes	5 years
Mobile Number	Yes	No	Yes	5 years
NID / Passport	Yes (KYC)	Verification provider	Yes	7 years
Payment card number	No	Not Applicable	At the gateway	Not stored
Transaction History	Yes	No	Yes	7 years
IP address	Yes	No	Yes	12 months
Support Chat	Yes	No	Yes	3 years

Tv99 Privacy Policy — How Your Data Is Kept Secure

Our Core Privacy Commitments at a Glance

Data Never Sold

128-bit SSL Encryption

Payment Details Not Stored

You're in control

Only necessary data

Full Transparency in Bangla

Table of Contents

Good to Know

Parental request

Your data rights — in detail

Right of Access

Right to rectification

Right to Erasure

Right to Restrict Processing

Right to Portability

Right to object

Where Your Data Goes — Quick Reference

Zero Compromise on Security

Frequently asked questions

Join tv99 with your privacy protected